Frequently Asked Questions

General Questions:
Are there hotels nearby?

Rest easy in comfortable accommodations and an ideal location at the Courtyard New Haven at Yale, Westville Music Bowl’s official hotel partner. Book your room here or by calling 203-777-6221.

The Courtyard at Yale
Hotel King Room
Is Westville Music Bowl all ages?

All events are All Ages unless noted otherwise. Please check the page for the show you are interested in to make sure before purchasing tickets. 18+ and 21+ events will be clearly marked and noted in advance.

Where is Westville Music Bowl?

Westville Music Bowl (formerly the Connecticut Tennis Center) is located at 45 Yale Avenue in New Haven, CT across from Yale Bowl.

Is this a general admission venue? What does that mean?

The seating for Westville Music Bowl is different for each show. Please refer to the seating map and event details during the ticket purchase process to learn more about seating and pricing details for your event. If you have already purchased your ticket, please click through the ticket purchase page to see seating details for your event.

What happens in the event of rain as inclement weather?

All shows at Westville Music Bowl are held rain or shine.

If weather conditions are deemed unsafe, ticket holders will be notified via email with any postponement or cancellation information.

Please be aware that umbrellas will not be allowed inside the venue. We recommend ponchos or rain jackets! Ponchos are available for purchase at our merch booth.

Is there accessible seating at Westville Music Bowl?

Yes, there are accessible seating areas located in sections 201, 202, 203, 204, 212, 213, 214, 215, 216, 217 at the street level entry point.

Ticket Questions:
Where can I purchase tickets?

Tickets for Westville Music Bowl can be purchased online right here from our home page, or from the Event or Calendar links above.

 
To buy tickets in person, you can visit the box office starting 2 hours before gates open for any show IF THAT DAY'S SHOW IS NOT SOLD OUT. You can also visit the Box Office on-site to purchase advance tickets for upcoming shows.

Tickets purchased at either Box Office have reduced fees, but facility fees/credit card fees do apply.

For ticketing issues on the day of the performance, please visit the will-call window of the Box Office, open 2 hours prior to gate time.

I can’t find my ticket, what should I do?

Please contact customersupport@musicvenueops.com with your full name, email, and order number if possible.

I purchased a ticket from an unofficial source (Craigslist, StubHub, cashortrade, etc.) - can you verify this ticket for me?

The only source for verified tickets is through our physical box offices or official ticketing partner, AXS.

WE ARE NOT ASSOCIATED WITH ANY THIRD-PARTY TICKET COMPANIES AND CANNOT GUARANTEE THE VALIDITY OF ANY TICKET THAT IS NOT PURCHASED THROUGH ONE OF OUR OFFICIAL OUTLETS.

Please note that the name on tickets must match the name presented on the ID used by whomever is attempting to redeem tickets. Fans who purchase tickets from unofficial sources will need to follow up directly with the seller to handle all ticket arrangements.

I have a question about tickets I’ve already purchased - who should I contact?

Please contact AXS Support here

Parking Questions:
Is there parking at Westville Music Bowl?

There are paid parking lots surrounding Westville Music Bowl located on Yale Avenue and Central Avenue. If you choose to park on the street, please notice any posted signs indicating two-zones or permit-only parking. There is no on-street parking in surrounding neighborhoods. All streets will be posted “No Parking” and violators will be towed.

Are there Uber/Lyft Drop-Off Points?

For this year's socially distanced shows, ride-sharing service drop-off locations will be located near the upper gate on Yale Avenue, please follow appropriate signage. For full capacity shows, location is to be determined -- please check back for updated information.

Is there a tailgating area outside of Westville Music Bowl?

No, TAILGATING is PROHIBITED!

Where is the entrance/exit located?

The main entrance and exit are located at the ground level of the event site. Please follow appropriate signage from the parking areas, or you may request assistance from our staff.

Is there re-entry?

Once you leave the premises, there is no re-entry.

What does the venue accept as a “valid ID”?

To pick up tickets at will-call, a current, government-issued photo ID (e.g. driver’s license, passport, military ID), or, a copy of your birth certificate, your driver’s permit, or a photo ID (e.g. school ID, gym membership). To purchase alcohol, you must be 21+ years of age and have a government-issued photo ID.  

I would like to purchase a pod on the floor for a socially distanced show but don’t have 4 people to fill the seats – can I still purchase tickets for this location?

Seats on the floor are exclusively sold in sets of 4. You must purchase an entire pod, though you are not required to have a total of 4 people in attendance. No more than 4 will be allowed to a pod.

Concessions and Amenities:
Can I bring in outside food or beverages?

No. Outside food and beverages are prohibited.

Fans can bring in one (1) unopened bottle of water up to 20oz

Completely empty water bottles, Nalgene’s or refillable water bottles up are admissible in the venue.

No camelbacks or large bottles permitted.

Will there be food and beverages inside the venue?

Yes. There is a wide variety of food and beverages, including a full bar, available for purchase inside Westville Music Bowl. There are also many options available for all common dietary restrictions, including vegetarian, vegan, gluten-free, and child-friendly options.

What forms of payment do concessions accept?

All bars and food vendors, as well as our merchandise vendors and the Kiosk at Westville Music Bowl take credit cards, cash, and contactless payments.

Policies and Prohibited Items:
I have a question that is not answered here! Where do I go?

Email: info@musicvenueops.com with any additional questions.

What is your Bag Policy? Will my bag be searched?

- All guests will be subject to a metal scan and a thorough bag search.

- Express lane is available for those without bags.

- Purses larger than a clutch bag, backpacks, hard or soft coolers, briefcases, luggage of any kind, computer bags, camera bags, or bags larger than the permissible size are all prohibited.

Approved bags include:

  • Clear bag made of plastic, vinyl, or PVC, not to exceed 12” x 6” x 12”.
  • One-gallon clear plastic freezer bag.
  • Small clutch bags (5.5” x 8.5”) can be taken into the venue within one of the clear plastic bags.
  • Clear bags will be available for purchase on-site.
What items are prohibited within Westville Music Bowl?

Coolers

Blankets

Chairs

Attachable Seat Backs

Umbrellas

Strollers

Outside Food or Beverage

Open Containers

Weapons of any kind

Knives or sharp objects (including spiked jewelry)

Items that can be used as a means to disturb the peace, endanger the safety of the crowd and/orinflict damage to people

Water guns, misters, or bubble guns

Large chains (including wallet chains)

Oils or salts

Metal spikes (including those on apparel, i.e. belts, necklaces)

Sage, incense, herbs used for smudging

Laser pointers, pens, or similar light device

Hula hoops, Poi

Totems, flagpoles, or flags

Inflatable furniture or balls

Glow sticks

Paint of any kind, including paint markers and spray paint

Pens or markers

Helmets

Video or Audio Recording Equipment

Professional cameras

Animals or pets (Service animals/guide dogs permitted with valid credentials)

Projectiles or explosives/incendiary devices

Combustible products or materials

Illegal drugs or drug paraphernalia

Prescription drugs not in appropriate containers (ID must match prescription label)

Opened / unsealed over the counter medications/vitamins or eye drops

Camel backs

Large back packs or bags – maximum allowable bag size is 16” x 16” x 8”

Drones and/or other similar flying apparatus

Skateboards ,roller blades, or skates (must be checked at coat check)

Spray paint, markers, sharpies, and paint pens

Aerosol cans, regardless of content

Flashlights larger than 5”

Glass containers of any kind

Selfie sticks

Go Pro’s

Flyers, stickers, posters

Frisbees

If you have to question whether the item is prohibited, IT IS!

Can I bring my camera to Westville Music Bowl?

SLRs, DSLRs, mirror less cameras, or any camera with a detachable lens are prohibited at Westville Music Bowl. Please be aware that in rare circumstances certain artists or events may have a more stringent policy.

Is smoking allowed? How about Vaping?

Smoking is not allowed in the seating area or on the grounds at Westville Music Bowl.

Please note that your vape and cigarettes will not be confiscated at bag check –however they may be confiscated if you use them in The Bowl!

I lost something - where is the lost and found?

All found items will be brought to the guest relations table, which you can visit at any time during the event. If you realize an item is missing after the event, please send a detailed description to us via email at customersupport@musicvenueops.com

I will need prescription drugs during a concert, can I bring them with me?

Prescription drugs will be allowed at Westville Music Bowl under the following circumstances:

  • Guest must have a valid photo ID.
  • Name on the prescription must match the photo ID.
  • Medication must be in the original bottle (no mixing of medications in the same bottle).
  • Prescription must not be expired past 60 days.
  • Medications considered to be “controlled substances” will be limited to the amount of medication prescribed for the duration of the event. (i.e. take 1 pill every 2 hours during a 6 hour performance, guest will be allowed to have 3 pills).
  • Vitamins and supplements will not be allowed.
  • Birth control will be allowed in its original packaging.
  • Medications that need refrigeration can be brought to The Bowl in a soft sided cooler and the Medical Team, located at the Medical Tent near Portal 5, can provide ice packs to keep the medication cool.
  • No medications can be kept at the Medical Tent, you must keep your medication with you at all times during the show.
  • All medications will be searched by security. Security and law enforcement have the final say on whether a medication will be allowed into the venue.
  • Please announce to security when you enter that you have medications with you!