Frequently Asked Questions

General Questions

Are hotels nearby?

Rest easy in comfortable accommodations and an ideal location at the Courtyard New Haven at Yale, Westville Music Bowl’s official hotel partner. Book your room here or by calling 203-777-6221.

Is Westville Music Bowl all ages?

All events are All Ages unless noted otherwise. Please check the page for the show you are interested in to make sure before purchasing tickets. 18+ and 21+ events will be clearly marked and noted in advance.

Is this a general admission venue? What does that mean?

The seating for Westville Music Bowl is different for each show. Please refer to the seating map and event details during the ticket purchase process to learn more about seating and pricing details for your event. If you have already purchased your ticket, please click through the ticket purchase page to see seating details for your event.

What happens in the event of rain as inclement weather?

All shows at Westville Music Bowl are held rain or shine.

If weather conditions are deemed unsafe and the show is unable to proceed on the scheduled day, ticket holders will be notified via email with any date postponement or cancellation information. 

Please be aware that sharp pointed and oversized umbrellas will not be allowed inside the venue. Normal sized non-pointed umbrellas are permitted. We recommend ponchos or rain jackets! Ponchos are available for purchase at our merch booth.

Is there accessible seating at Westville Music Bowl?

Yes, there are accessible seating areas located in sections 201, 202, 203, 204, 212, 213, 214, 215, 216, 217 at the street level entry point.

What can I bring in?

ALLOWED ITEMS:

  • Clear plastic, Vinyl, or PVC tote bags no larger than 12" x 6" x 12" and small clutch bags
  • Blankets
  • Water - one sealed bottle up to 20oz
  • Empty water bottles no larger than 32oz (normal Nalgene bottle size)
  • Non-pointed tip umbrellas
  • Rain jackets

What CAN'T I bring in?

PROHIBITED ITEMS:

  • Weapons of any kind
  • Illegal drugs and substances
  • Bags and containers larger than 12" x 6" x 12"
  • Alcohol, cans, bottles, and outside food
  • Laser pointers
  • Fireworks
  • Skateboards, rollerblades, and bicycles
  • Animals not authorized under the Americans with Disabilities Act or state and local laws
  • Unauthorized solicitation
  • Any items deemed to be dangerous
  • Drones

Ticket Questions

Where can I purchase tickets?

Tickets for Westville Music Bowl can be purchased online right here from our home page, or from the Event or Calendar links above.

 
To buy tickets in person, you can visit the box office starting 30 minutes before gates open for any show IF THAT DAY'S SHOW IS NOT SOLD OUT. You can also visit the Box Office on-site to purchase advance tickets for upcoming shows.

Tickets purchased at either Box Office have reduced fees, but facility fees/credit card fees do apply.

For ticketing issues on the day of the performance, please visit the will-call window of the Box Office, open 2 hours prior to gate time.

I can’t find my ticket, what should I do?

Please contact customersupport@musicvenueops.com with your full name, email, and order number if possible.

I purchased a ticket from an unofficial source (Craigslist, StubHub, cashortrade, etc.) - can you verify this ticket for me?

The only source for verified tickets is through our physical box offices or official ticketing partner, AXS.

WE ARE NOT ASSOCIATED WITH ANY THIRD-PARTY TICKET COMPANIES AND CANNOT GUARANTEE THE VALIDITY OF ANY TICKET THAT IS NOT PURCHASED THROUGH ONE OF OUR OFFICIAL OUTLETS.

Please note that the name on tickets must match the name presented on the ID used by whomever is attempting to redeem tickets. Fans who purchase tickets from unofficial sources will need to follow up directly with the seller to handle all ticket arrangements.

I have a question about tickets I’ve already purchased - who should I contact?

Please contact AXS Support here

Parking Questions

Pre-purchase Parking

Parking can be purchased onsite with cash or card or in advance HERE

 

Is there parking at Westville Music Bowl?

There are paid parking lots surrounding Westville Music Bowl located on Yale Avenue and Central Avenue. If you choose to park on the street, please notice any posted signs indicating two-zones or permit-only parking. There is no on-street parking in surrounding neighborhoods. All streets will be posted “No Parking” and violators will be towed.

What time do parking lots open?

Parking lots open 30 minutes prior to gate times. Parking lots close 60 minutes after the end of the event.

Are there Uber/Lyft Drop-Off Points?

For this year's socially distanced shows, ride-sharing service drop-off locations will be located near the upper gate on Yale Avenue, please follow appropriate signage. For full capacity shows, location is to be determined -- please check back for updated information.

Is ADA parking available?

Our ADA parking lot is located directly across the street from Lot A, on the Yale Bowl (Football stadium) grounds. ADA parking will be available in a designated area in General Parking to vehicles displaying a special license plate or a placard. The placard must be hung from the front windshield rearview mirror when using a parking space reserved for people with disabilities. If there is no rearview mirror, the placard must be placed in clear view on the dashboard. Vehicles bearing a special license plate may not use a handicapped parking space when the vehicle is not being driven by, or carrying as a passenger, the person to whom DMV issued the special plate.

Is there a tailgating area outside of Westville Music Bowl?

No, TAILGATING is PROHIBITED! Alcohol & Tailgating are not permitted in parking lots.

Where is the entrance/exit located?

The main entrance and exit are located at street level of the event site. Please follow appropriate signage from the parking areas, or you may request assistance from our staff.

Is there re-entry?

Once you leave the premises, there is no re-entry.

What does the venue accept as a “valid ID”?

To pick up tickets at will-call, a current, government-issued photo ID (e.g. driver’s license, passport, military ID), or, a copy of your birth certificate, your driver’s permit, or a photo ID (e.g. school ID, gym membership). To purchase alcohol, you must be 21+ years of age and have a government-issued photo ID.  

I would like to purchase a pod on the floor for a socially distanced show but don’t have 4 people to fill the seats – can I still purchase tickets for this location?

Seats on the floor are exclusively sold in sets of 4. You must purchase an entire pod, though you are not required to have a total of 4 people in attendance. No more than 4 will be allowed to a pod.

I have an oversized vehicle, where can I park?

Oversized parking is available in General Parking Lot H and is subject to additional parking fee. Oversized vehicles are not permitted in on-site primary parking Lot A

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